Another stressful flight

I got back to Madrid last week. For the umpteenth time, I missed a connecting flight through no fault of my own. Here is the e-mail that I wrote to the airline:



Dear Sirs,

My first flight (0700 **th Aug EZY*** INV-LGW) was delayed for around 6 hours, which meant I missed my connecting flight.

That rearranged flight (1710 **th Aug EZY*** LGW-MAD) was delayed by a further 2 hours.

All this resulted in a very long and stressful day.

I have been informed about my rights to compensation and I would like the matter to be resolved promptly.

Over the years, I have missed many connections flying with Easyjet and I have never received any compensation for any of the ordeals.


Another upsetting thing occurred when checking in my case at Gatwick.

My suitcase was 22kg while I carried lighter, more fragile objects in my hand luggage. At the Bag Drop in Inverness,  they attached a "heavy" label to the case.

At the Bag Drop in LGW, a member of staff who is supposedly there to help customers was anything but helpful.

She insisted that I pay a charge for excess weight or swap the heavier objects from my case with the fragile ones in my hand luggage.

I told her that her colleague in INV allowed the excess weight. I don't understand why she couldn't do the same.

She doesn't have an appropriate manner when dealing with customers and seems to enjoy exercising her power over them. She would be more suited to the job of a prison warden.

She is not the kind of person that you want to meet on such a stressful day.


I await your response.

Yours sincerely,




Did you fly anywhere this summer? Did you have a stress-free flight?

Have you ever written a letter of complaint to an airline?

What do you think of the wording of my letter?  Was I right to compare the employee to a prison warden?

(I might have worded it wrongly as I still, 18 days later, have not received a reply)





Comments

Montse said…
Ufff!!! I guess that when you eventually arrived in Madrid you had a pair of whiskies, hadn't you?
Montse said…
Hi, Graham!!!
I've just read my previous post again and I' ve seen a big mistake...didn't you? That's the correct one, isn't it?
What did Mr. Segovia say about meeting?
Graham said…
Hi Montse,

Well done for spotting your mistake.

You didn't spot the second one though.

I had a couple of whiskies.
Montse said…
Hi, all!!!
Graham, you're right. It didn't sound very well to me but I thought both words could use in the same cases...maybe a pair of trousers or a pair of scissors sound better.
See you soon.
José said…
Hi Graham,

In my opinion your complaint is remarkable, it’s a lack of asking for money by cause damage in the missed flight and “a prison warden” is left over. I’m going to make a copy and I’ll take it to fill in my complaint in my flight to Mexico, next month. I hope won’t stress by the flight because it only lasts eleven hours plus two hours from D. F. to Guadalajara. You like to travel, me neither. Also, my wife is going to tell me, like the children, during the trip, does it leave much? Have you got any advice to me about long trip?

See you.
Graham said…
Hi José,

I've only been across the Atlantic twice and that was many years ago. The longest flight was from Rome to Mexico City (with the connection in Madrid). As soon as I arrived, there was an earth tremor. In fact, there were a few during my stay there.

To avoid being kidnapped, I'd wear a huge sombrero. That way you'll blend in with the locals.

If there is a hurricane on its way, there is not a lot you can do. I'd just down a bottle of tequila...

... and it's the same for the flight. You won't be afraid of any turbulence if you have had a few shots.

I'm not too sure what you mean by a couple of things in your comment. You will let me know.


... it’s a lack of a request for money for the inconvenience due to the missed flight and “a prison warden” is left over????. I’m going to make a copy and I’ll take it to fill in my complaint on my flight to Mexico, next month. I hope I won’t get stressed during the flight because it only takes eleven hours plus two hours from D. F. to Guadalajara. You like to travel, me too. Also, my wife is going to tell me, like the children, during the trip, does it leave much????? Have you got any advice for me about the long journey?